Honeycomb Apothecary – Return & Refund Policy

We want you to love your Honeycomb Apothecary products.

If you are not completely satisfied, we’re here to help.

 

Returns

• You have 14 days from receiving your order to request a return.

• Items must be unused, unopened and in their original packaging.

• To start a return, please contact us at  with your order number and reason for return.

 

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on:

• Skincare products (e.g, creams, balms, lip balms) if opened

• Custom-made or personalised items

 

Refunds

Once we receive and inspect your return, we will notify you of the approval.

Approved refunds are processed to your original payment method within 5–7 business days.

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 48 hours with photos, and we will arrange a replacement or refund.

 

Shipping Costs

Customers are responsible for return postage unless the item is faulty or incorrect.